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Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.
Available in one-, two- and three-year agreements, Sonic WALL Dynamic Support services include: Silver Support 24x7 and Dynamic Support 24x7 provide for direct technical assistance 24 hours a day 365 days a year, while Silver 8x5 Support and Standard Support (8x5) provide for direct technical assistance during local business hours am – pm Monday through Friday, excluding holidays.
As an around-the-clock support service, E-Class Support includes: More than a traditional break-fix service, Sonic WALL Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your Sonic WALL solution performing optimally.
With Gold Support, customers have around-the-clock access to seasoned support engineers at a Sonic WALL Enterprise TAC plus the latest firmware features and Advance Exchange hardware replacement, all of which combine to protect and maximize their Sonic WALL investment Sonic WALL E-Class Support 24x7 is designed for customers with Sonic WALL E-Class solutions.
Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently.
All support services are provided and subject to the Support Services General Terms and Conditions and the applicable Sonic WALL Product End User Agreement.
Exclusive to NSA 5600, NSA 6600 and Super Massive 9000 Series Next-Generation Firewalls, Gold Support provides the advanced support features enterprise organizations need to keep their networks running reliably and securely.
This umbrella support service delivers all the benefits of a Dynamic Support 24x7 support contract for every eligible Sonic WALL appliance managed through a Sonic WALL GMS deployment.
Not only that, Comprehensive GMS provides support and software updates for the GMS application itself.
Documentation All of Sonic WALL’s product documentation is freely available online in Adobe Acrobat format at
Knowledge Portal Sonic WALL’s state-of-the-art Knowledge Base system is a simple-to-use system that gets you answers to installation, configuration and troubleshooting questions.
Seeing as how we have a Sonic Wall NSA2400 I thought that the setup would be simple and it would be just like any Cisco product where I configure a few settings and plug it in and BAM! The thing is though, I have a connection, it works, but the AP will reboot once every 10 to 15 minutes. I assume I have the newest firmware, sw_spn_eng_126.96.36.199_1sig on the Sonic Point-NE and Sonic OS Enhanced 188.8.131.52-4o on the NSA2400. As of right now, I haven't tried the second one, just been trying to get one working properly. I didn't even think that the constant rebooting could be a hardware issue...Tags: Adult Dating, affair dating, sex dating